THE INFLUENCE OF INTERPERSONAL COMMUNICATION AND SERVICE QUALITY ON MEDAN STATE UNIVERSITY LIBRARY SATISFACTION

Afriadi Amin

doi:10.46576/ijsseh.v6i1.6163

THE INFLUENCE OF INTERPERSONAL COMMUNICATION AND SERVICE QUALITY ON MEDAN STATE UNIVERSITY LIBRARY SATISFACTION

Afriadi Amin

Abstract

The aim of this research is to analyze the influence of interpersonal communication and service quality on user satisfaction at Medan State University. This research uses effective understanding in interpersonal communication and finds out what influence users have in visiting the library at Medan State University. This data collection technique is through observation and documentation. This data analysis technique uses thematic analysis. In providing services, librarians must foster positive, transparent and interpersonal relationships by providing services that make librarians very happy when visiting the library. Communication is a very important factor in working between humans and other people in the work environment, for example between employees in the same position or employees in different positions. The aim of this research is to obtain information or feedback and improve user-friendly services, which is a form of collaboration between users and librarians to understand the aims and objectives. It is concluded that librarians can be defined as library employees who are intended to provide services to the public or library users, based on knowledge obtained through training, literature and library information.

Keywords

Interpersonal Communication, Librarian, Information, Librarian, Library.

Full Text:

PDF

References

Dharma, A. T., Sufianti, E., & Asmara, N. A. A. (2022). Strategi Pengembangan Peran Pustakawan Dalam Pelayanan Perpustakaan Berbasis Inklusi Sosial. Nusantara Journal of Information and Library Studies, 4(2), 216–233. https://doi.org/10.30999/n-jils.v

Prabowo, T. T. (2019). Komunikasi Efektif pada Bahasa Tubuh Pustakawan. Khizanah Al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, Dan Kearsipan, 7(1), 1. https://doi.org/10.24252/kah.v7i1a1

Putri, B. A., & Dewiyani, C. (2021). KEMAMPUAN KOMUNIKASI PUSTAKAWAN DALAM LAYANAN INFORMASI DI PERPUSTAKAAN. WARDAH: Jurnal Dalwah Dan Kemasyarakatan, 22(2), 65–73.

Rahmadanita, A. (2022). Kompetensi Digital Pustakawan dalam Penyelenggaraan Fungsi Layanan Perpustakaan pada Masa New Normal. Media Informasi, 31(2), 223–236. https://doi.org/10.22146/mi.v31i2.6290

Rohmah, N., Aryadita, H., & Brata, A. H. (2019). Pengembangan Sistem Informasi Perpustakaan SMA Kumnamu Berbasis Web. Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer2, 3(3), 2225–2234.

Soetedjo, A., & Sidik, R. (2019). Pengembangan Sistem Informasi Manajemen Layanan Perpustakaan SMK Merdeka Bandung. Jurnal Teknologi Dan Informasi, 9(2), 115–127. https://doi.org/10.34010/jati.v9i2.1793

Sukrianto, D., & Oktarina, D. (2019). Pemanfaatan Teknologi Barcode Pada Sistem Informasi Perpustakaan Di Smk Muhammadiyah 3 Pekanbaru. JOISIE (Journal Of Information Systems And Informatics Engineering), 1(2), 136. https://doi.org/10.35145/joisie.v1i2.216

Suratmi, I. (2021). Pentingnya Membangun Komunikasi Dalam Layanan Perpustakaan. Kementrian Pendidikan, Kebudayaan, Riset, Dan Teknologi, 1–11. http://digilib.isi.ac.id/10407/

Yuliana, L., & Mardiyana, Z. (2021). Peran Pustakawan Terhadap Kualitas Layanan Perpustakaan. Jambura Journal of Educational Management, 2, 53–68. https://doi.org/10.37411/jjem.v2i1.526

DOI: https://doi.org/10.46576/ijsseh.v6i1.6163