PENGARUH WORK LIFE BALANCE, GAYA KEPEMIMPINAN, DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN DI FINNA GOLF AND COUNTRY CLUB RESORT

Abstract

Employee performance is an important factor in improving service quality in the hospitality industry. Therefore, companies need to pay attention to work-life balance, leadership style, and the work environment as factors that are expected to influence employee performance. This study aims to analyze the effect of work-life balance, leadership style, and work environment on employee performance at Finna Golf and Country Club Resort. This research employed a quantitative approach with an explanatory research design. The study population consisted of 225 employees, and a sample of 100 respondents was determined using the Slovin formula. Data were collected through questionnaires using a five-point Likert scale and analyzed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method with SmartPLS software. The results indicate that the work environment is the only variable that has a positive and significant effect on employee performance (β = 0.652; p < 0.05), while work-life balance and leadership style do not have a significant effect (p > 0.05). The R-Square value of 0.336 indicates that the three independent variables explain 33.6% of the variance in employee performance, whereas the remaining 66.4% is influenced by other factors outside the research model. The findings suggest that improving the quality of the work environment should be a priority for the company as an effort to enhance employee performance.