ANALISIS PERAN SEKRETARIAT DAERAH DALAM PENGELOLAAN SURAT PADA KANTOR WALI KOTA MEDAN

Abstract

This study aims to analyze the role of the regional secretariat in managing letters at the Medan Mayor's Office. The research method used in this study namely qualitative

descriptive. The data collection technique used is the results of observations, interviews, and documentation regarding the procedures for managing letters at the Medan Mayor's Office. Based on the results of the study, it shows that the management of letters at the Medan Mayor's Office includes 1) receiving letters, 2) inputting letters, 3) sorting letters, 4) processing letters, 5) directing letters, 6) recording letters, and finally 7) distributing letters. Then, several obstacles were found such as the incorrect management of letters in administrative activities causing the distribution of letters that were not on target, processing letters took a long time due to the tight schedule of the regional secretary and the large number of public complaints regarding budget funds. And the efforts made to overcome this need to control and control the mail officers, confirm and be interactive with the management of letters and maximize public services with integrity and a sincere heart. 

Keywords: Role, Regional Secretariat, Management, Letters.