ANALISIS PERAN SEKRETARIAT DAERAH DALAM PENGELOLAAN SURAT PADA KANTOR WALI KOTA MEDAN

Tazkia Ayu Alharani.YS, Sri Nurul Hasanah, Sri Indah Pertiwi, Isnaini Harahap

Abstract


This study aims to analyze the role of the regional secretariat in managing letters at the Medan Mayor's Office. The research method used in this study namely qualitative

descriptive. The data collection technique used is the results of observations, interviews, and documentation regarding the procedures for managing letters at the Medan Mayor's Office. Based on the results of the study, it shows that the management of letters at the Medan Mayor's Office includes 1) receiving letters, 2) inputting letters, 3) sorting letters, 4) processing letters, 5) directing letters, 6) recording letters, and finally 7) distributing letters. Then, several obstacles were found such as the incorrect management of letters in administrative activities causing the distribution of letters that were not on target, processing letters took a long time due to the tight schedule of the regional secretary and the large number of public complaints regarding budget funds. And the efforts made to overcome this need to control and control the mail officers, confirm and be interactive with the management of letters and maximize public services with integrity and a sincere heart. 

Keywords: Role, Regional Secretariat, Management, Letters.




DOI: https://doi.org/10.46576/bn.v6i1.3386

Article Metrics

Abstract view : 236 times
PDF (Bahasa Indonesia) – 354 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Bisnis-Net Jurnal Ekonomi dan Bisnis

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Jurnal Bisnis Net Terindeks pada:

   

Member Of: 

BISNIS NET : JURNAL EKONOMI DAN BISNIS Published By :
FAKULTAS EKONOMI DAN BISNIS
UNIVERSITAS DHARMAWANGSA

Alamat : Jl. K. L. Yos Sudarso No. 224 Medan
Kontak : Tel. 061 6635682 - 6613783  Fax. 061 6615190
Surat Elektronik : jurnal_bisnisnet@dharmawangsa.ac.id

 

 Creative Commons License

Bisnis Net : Jurnal Ekonomi dan Bisnis By Universitas Dharmawangsa is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at
 http://jurnal.dharmawangsa.ac.id/index.php/bisnet/index