PERANAN UNIT PAYMENT COLLECTION DALAM MELAKUKAN PENAGIHAN PIUTANG INDIHOME PT. TELEKOMUNIKASI INDONESIA, Tbk WITEL MEDAN

Nurhidayah Nurhidayah, Nur Fadhilah Ahmad Hasibuan

Abstract


Payment Collection has an important role in PT. Telekomunikasi Indonesia, Tbk Witel Medan. Payment Collection has the authority to handle the collection of accounts receivable and cash income from Indihome customers. This unit is tasked with communicating with customers to remind them of their obligations in making payments for current month's bills and past due arrears. This study uses qualitative methods with primary data types. The results showed that the role of Payment Collection is very influential on the cash income of PT. Telekomunikasi Indonesia, Tbk Witel Medan. However, there are obstacles faced both from customers and from companies, such as network damage, customer data input errors and so on. Suggestions from the author for Payment Collection When providing information to customers, sales should adjust the information in accordance with applicable policies at Telkom so that there are no misunderstandings between marketing and billing, and reduce the level of customer complaints

Full Text:

PDF


DOI: https://doi.org/10.46576/wjs.v2i1.2609

Article Metrics

Abstract view : 211 times
PDF – 1028 times

Refbacks

  • There are currently no refbacks.




Jurnal Worksheet Terindeks pada:

    

Member Of:

Worksheet : Jurnal Akuntansi Published By :

FAKULTAS EKONOMI DAN BISNIS
PROGRAM STUDI S1 AKUNTANSI DAN D3 AKUNTANSI
UNIVERSITAS DHARMAWANGSA

Alamat : Jl. K. L. Yos Sudarso No. 224 Medan
Kontak : Tel. 061 6635682 - 6613783  Fax. 061 6615190
Surat Elektronik : jurnalworksheet@dharmawangsa.ac.id

 

Creative Commons License

Worksheet : Jurnal Akuntansi By Universitas Dharmawangsa is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Based on a work at
 http://jurnal.dharmawangsa.ac.id/index.php/worksheet/index