SEJARAH DAN TOKOH PEMIKIR MUTU

Amiruddin Siahaan, Reny Maya Sari, Shopiana Shopiana

Abstract


Important figures about the quality of education are Edward Deming, Joseph Juran, and Crosby because they concentrate on quality in the production industry, even though their ideas can also be applied in the service industry, indeed none of them considers quality issues in education. From these three figures, it can be seen that quality is a customer's need for complete customer satisfaction with an item needed or quality is a measure related to customer satisfaction with a product. From the view of these three figures, quality can be interpreted as an extraordinary degree of satisfaction received by the customer according to his needs and desires. In managing the quality of education, the framing of a leader must pay attention to several important components and must evaluate the extent of success that has been done relating to the planning of the Juran Trilogy about quality (Quality Planning), quality control (Quality Control), and repairs and improvements quality (Quality Improvement).

Full Text:

PDF

References


Abuddin, Nata. (2007). Manajemen Pendidikan Mengatasi Kelemahan Pendidikan Islam di Inodnesia.

Dedy. Mulyasa. (2011). Pendidikan Bermutu dan Berdaya Saing. Bandung: Remaja Rosdakarya.

Hadis, Abdul dan Nurhayati. (2012). Manajemen Mutu Pendidikan. Bandung: Alfabeta.

Hardjosoedarmo, Soewarso. (2002). Total Quality Management. Yogyakarta: Andi.

Jerome S. (2005). Pendidikan Berbasis Mutu. Yogyakarta: Pustaka Pelajar.

Kuswara, Dani dan Triatna, Cepti. (2011). Manajemen Peningkatan Mutu Pendidikan. Bandung: Alfabeta.

Mujamil, Qomar. (2007). Manajemen Pendidikan Islam. Jakarta: Erlangga.

Mulyadi, (2010). Kepemimpinan Kepala Sekolah dalam mengembangkan Budaya Mutu. Malang: UIN Maliki Press. 2010

Prawirosentono, Suyadi. (2004). Filosofi Baru tentang Manajemen Mutu Terpadu Total Quality Management Abad 21 Studi kasus dan Analisis. Jakarta: Bumi Aksara.

Rusman. (2009). Manajemen Kurikulum. Jakarta: Rajawali.

Sallis, Edward. (2006). Total Quality Management In Education. Yogyakarta: IRCISOD.

Sugeng. Listio Prabowo. (2009). Implementasi Sistem Manajemen Mutu. Malang: UIN Malang Press.

Swardi. (2010). Dampak Sertifikasi terhadapPeningkatan Kualitas Guru. Skripsi. STAIN Slatiga.

Syafaruddin. (2016). Manajemen Mutu Terpadu dalam Pendidikan. Jakarta: Grasindo.

Usman. Husain. (2011). Manajemen Teori, Praktek dan Riset Pendidikan. Jakarta: Bumi Aksara.


Article Metrics

Abstract view : 1239 times
PDF – 6228 times

Refbacks

  • There are currently no refbacks.


Index Journal