SEJARAH DAN TOKOH PEMIKIR MUTU

Abstract

Important figures about the quality of education are Edward Deming, Joseph Juran, and Crosby because they concentrate on quality in the production industry, even though their ideas can also be applied in the service industry, indeed none of them considers quality issues in education. From these three figures, it can be seen that quality is a customer's need for complete customer satisfaction with an item needed or quality is a measure related to customer satisfaction with a product. From the view of these three figures, quality can be interpreted as an extraordinary degree of satisfaction received by the customer according to his needs and desires. In managing the quality of education, the framing of a leader must pay attention to several important components and must evaluate the extent of success that has been done relating to the planning of the Juran Trilogy about quality (Quality Planning), quality control (Quality Control), and repairs and improvements quality (Quality Improvement).